EVENT CANCELLATION & REFUND POLICY

The following policy covers all events including Inner Circles, Retreats, and Conferences,

and other Expeditions organized by Ace NextGen. It applies to all circumstances. Please

carefully review the following when completing registration.

By registering to attend an Ace NextGen event, you agree to the following: 

Tickets

Your registration is not complete until full payment is received. All tickets are valid for the

named attendee only and cannot be transferred during the event dates. If you cannot attend

the event, please contact us. 

Substitution and Transfer

TRANSFERRING YOUR TICKET TO SOMEONE ELSE

You may transfer your seat to a friend or colleague assuming payment has been received in

full. Our policies also apply to substitutes. 

 For conferences and retreats, no transfer allowed.

 For retreats and expeditions, you must submit a notice to the email address listed on the

order confirmation email.

CREDIT OR TRANSFER BETWEEN EVENTS

If you wish to transfer your ticket to another Ace NextGen event, it may be possible

depending on availability—please contact us. Transfers are valid for the same calendar

year, up to the value of sum paid by you in respect of the event.

We also accept credit for a future event to be used within 12 months from the notice,

depending on availability.

Cancellation

1. Online Events

All online event tickets are non-refundable. You may be able to transfer your ticket to

another event, subject to availability. 

It's participants' responsibility to be able to access the online events using Zoom. There are

no refunds for missed attendance or delays due to technical issues, connectivity or other

problems. Please carefully review the time/time zone to join on time. If you purchased a

multi-module ticket, the full ticket is non-refundable if you decided to cancel a part of the

modules.

2. In Person Inner Circles, Retreats & Conferences

If you must cancel your registration, please submit a written notice to our email address

listed on the order confirmation email. If we receive a valid cancellation request, we will

process as a credit for a future event to be used within 12 months from the notice,

depending on availability.

If Ace NextGen is required to cancel an event, retreats, conference or other

programming, we will offer you the choice of either: (a) a refund for the paid amount; or (b)

credit for a future event of your choice to be used within 12 months from the notice.

For All Events

This policy applies to all circumstances including any COVID-19 related reasons such as:

transportation disruptions and cancellations, border closures, travel visas being declined,

illness, travel or health advisories and quarantines. COVID-19 and its consequences are no

longer unforeseen thus our extended support has ended. 

All participants acknowledge that changes in itinerary, location, content, host or other

arrangements may happen with little or no notice before the event date, in response to

reasons including but not limited to: weather events, security events, closed borders, public

health scares, host or team sickness or injury. Ace NextGen reserves the right to do so at

any time, although we will make every attempt to make decisions jointly with the

participants. 

It may be necessary to cancel an event for reasons beyond our reasonable control. If Ace

NextGen is required to cancel an event or related programming, we will offer you the choice

of either: (a) a refund for the paid amount; or (b) credit for a future event of your choice

subject to availability, to be used within 12 months from the notice, up to the original ticket

value.

In such cases, our liability is limited to refunding the fees according to the policy above for

the affected event. Beyond that, we shall not be liable for any costs or loss resulting from

changes or cancellation as a result of an event outside our reasonable control. See

also: Terms and Conditions.

We reserve the right to return the payment and refuse acceptance of the booking at any

time, for any reason, at no penalty to us. 

Any refund due, once approved, will be issued within 30 days of receipt of the cancellation

notice to your original payment method, which usually show up in 3 - 5 days.

Our contact details can be found in each confirmation email or on the ticket. To submit a

request to change or cancel your registration, please email us with the order number and

other details. If you have any other questions, contact us.